Test for professional competency at the Call center
The Call Center at Yellow! 333 introduces one very dynamic and tense environment in which qualities like efficiency, coordination, knowledge and higher level of communication are a must. For the passing one year, Yellow! 333 company has invested quite a big financial resource in order to answer to the rising number of incoming calls faster and more qualitative. We are well aware that the key importance lies in the way our dispatchers work. We have selected people and created teams which can manage to develop and increase their own potential. The whole team of the Call center passed successfully through special training in order to develop a higher level of qualification. Our dispatchers were expected to show knowledge regarding the internal working system, server, communication, stress situations, responsibility, work with clients, work with drivers and etc. We are happy to announce that our dispatchers have passed successfully the training and we are proudly stating that our Call center is already working on a higher efficiency.
For overall achievement in the development of the Call center, Radoslava Metodieva was awarded with vacation for two in a hotel in the vacation resort Borovets.